Zoho Desk - Ticketing System

Introduction

Zoho Desk is a cloud-based help desk application that gives the Internal staff the ability to manage customer support activities efficiently. It allows us to assign, track, and set up alerts on tickets easily.

Purpose

Boomering uses Zoho Desk for day-to-day matters, ensuring satisfaction in our customer support experience.

How to create Tickets

Our Zoho Desk Portal is accessible by all; anyone from outside our domain can also file a ticket to us. It is designed for each Department, meaning your issues are being taken care of accordingly and separately.

To create a ticket (You may also refer to How to create a ticket (Zoho Desk Portal))

1. Click here.
2. Make sure to choose the department where you want to file the ticket.
3. Make sure to choose the right category for your issue.
4. All fields with asterisk (*) are mandatory fields for you to fill in the form properly.
5. To attach a file, click the Attachment icon.
6. Click Submit.

NOTE: You can file a ticket anywhere as long as you have the link and provided with the Internet. You can file tickets without signing in or signing up to lessen the processing time.

Assistance

Training materials are available here – Zoho Desk Training Materials

Zoho Desk is supported by the IT and Systems Department. Please contact them on:

1. Email
   
1. IT - it-team@boomering.ph
   
2. Systems - systems@boomering.ph
2. Skype
   
3. Cliq (for Internal staff)