How to troubleshoot Zoho OneAuth OTP Error Messages

How to troubleshoot Zoho OneAuth OTP Error Messages

"No account is associated with this device"

This error message occurs when the app is opened after more than three days of inactivity. Windows automatically updates the device every three days, and the updated session details must be regularly sent to Zoho’s server to ensure they have the latest session key. When a user resumes activity after a long break, the session key stored on the server may no longer match the one on the device, causing authentication issues.

Here are a few reminders to help prevent the issue:

1. Access the application regularly.
   
2. If the app hasn’t been used for a while,
   
1. ensure to open the OneAuth app first,
   
2. refresh it from the settings menu,
   
   
3. then proceed to log in or use other features.

Additionally, if the issue persists, try refreshing the webpage and re-entering the same OTP.

"Incorrect OTP. Please try again."

Ensure that your device's date and time settings are configured to update automatically in Windows. Once this is confirmed,

1. click the 'Sync Now' button in the same settings menu,
   
2. restart the device,
   
3. then check if the issue persists.
   
   

If you encounter any further issues, please submit a ticket here.

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