Creating a Ticket in Zoho Desk Portal

1. Visit the Zoho Desk Portal to raise a ticket.
   Reminder: Kindly click bookmark for easier access.

2. You will be directed to this page.
   Before you submit a ticket, you can first try to use the Zoho Desk’s Knowledge Base or click Knowledge Base and Search articles to know if there’s already an existing article that you can use.

3. If there are non-existing articles regarding your issue, you may proceed in submitting a ticket. Kindly fill out the fields, especially the required fields (marked with *).
   
   Guides to filling out the fields are as follows:

   •   Department – Choose the department on which you want to raise your concern.

   •   Contact Name – Input your full name.

   •   Email – Input your work email address.

   •   Subject – Input your specific concern.

   •   Did you read the help articles? Yes or No? – Input YES if you’ve read the related article on the right side of the page. Input NA if there’s no related article.

   •   Description – Input the details of your concern.

   •   Category – Choose the category that corresponds to your concern.
        Note: Categories are based on the Department chosen.

   •   Priority – Choose the level of urgency of your concern.

                           •   Attach a file – You can also attach some files or screenshots of your issues encountered.
   
   
4. Once the form is completed, click the Submit button.
   

Closed Ticked Notification

1. Once the Agent provided a resolution to your ticket, you will receive an email. Click the View ticket.
   
   
   
   
   
   
2. You’ll be redirected to another page with your ticket’s details.