Backup Verification Codes

Backup Verification Codes


Backup Verification Codes


These are codes that can be used to recover your Zoho account if you lose access or have issues signing in using MFA.


How to generate backup verification codes


  1. Go to accounts.zoho.com and login your Zoho account.





  1. Navigate to Multi-Factor Authentication > MFA Recovery Options, then under Backup verification codes click on Generate New Codes.





  1. Click on Download to save them as a text file.






How to use backup verification codes


  1. Login to your Zoho Account at people.zoho.com, then click Sign in or Sign in another way, depending if you have already configured an alternate MFA mode or not.





  1. Click on Problem signing in? > Can’t access your device? > Use backup verification code.












  1. Click on Use backup verification code then enter the 12-digit backup code that you have from the downloaded text file. Then click on Verify.




    • Related Articles

    • Install and Set up Zoho OneAuth (Desktop Application)

      Zoho OneAuth (Desktop Application) Generate Backup Verification Codes Backup verification codes can be used as an alternative if you are unable to receive the OTP. Note: You may skip this step if you already have backup codes. Visit your Zoho ...

    • How to troubleshoot Zoho OneAuth OTP Error Messages

      How to troubleshoot Zoho OneAuth OTP Error Messages "No account is associated with this device" This error message occurs when the app is opened after more than three days of inactivity. Windows automatically updates the device every three days, and ...

    • How to use Zoho OneAuth

      How to use Zoho OneAuth Here are the two options for using Zoho OneAuth: Smart Sign-in and TOTP. Please choose the one that best suits your preference. Smart Sign-in Smart Sign-in provides a secure and seamless way to access your Zoho account by ...

    • Multi-Factor Authentication (MFA) Phone Number Update

      Multi-Factor Authentication (MFA) Phone Number Update If you have recently changed your phone number, you should update it on both Zoho People and Zoho Accounts. To Update in Zoho People: Go to the Zoho People website. From the Home dashboard, click ...

    • Zoho Desk - Ticketing System

      Zoho Desk - Ticketing System Introduction Zoho Desk is a cloud-based help desk application that gives the Internal staff the ability to manage customer support activities efficiently. It allows us to assign, track, and set up alerts on tickets ...